February 11, 2008

Fly Zoom At Your Own Risk

Having recently had the need to book an air ticket on Zoom Airlines, it was only a matter of days before the wheels had fallen off on the booking, and it became clear that I needed to have a conversation with customer service.

However Zoom airlines goes to some considerable trouble to ensure that customer service is as far removed from the customer as humanly possible.

Do yourself a favour: Don't ever put yourself in a position where you need to contact Zoom Airlines customer support. The easiest way to do that, is to just not book the ticket in the first place.

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August 6, 2007

KLM Hat Trick

An airline scores a hat trick when their outbound flight is late and you miss your connecting flight, they strand you overnight in a foreign city, and they lose your luggage.

Congratulations KLM for achieving this feat in July.

The awarding of the Hat Trick is only given if the airline is responsible for the initial flight being late. Air France would have achieved the same feat in June, but their problems were the fault of weather, so it doesn't count.

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July 12, 2007

More Fun with Apple TV

So I took my Apple TV to be swapped out today. The Apple Store in regent street starting asking why I had taken "so long" to return it but stopped that question in their tracks when they saw my face.

Brand new Apple TV, repeat the installation process, and what do you know? The new one is as broken as the old one was.

It got better.

While at the Apple Store, they sold me an AppleCare Protection Plan, which my pinky toe told me I am going to need. According to the instructions, you have to register your AppleCare online.


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October 12, 2006

MTN Don't Contact Us

So you're roaming in the US, right.

And you mobile phone provider MTN has roaming agreements with T-Mobile and Cingular.

And you could roam on and send messages via these two providers on monday. But now T-Mobile refuses to let you connect. And Cingular will let you connect, but refuses to let you send SMSes.

So you decide that MTN should probably get to know about this, right. So you go to the contact us section on their website, write out a whole message, and click on their cute little "next" button, right?

And nothing happens. In both Firefox and Safari. And no, you don't have a Windows PC, and no, neither does anyone else, because this is the US and everyone and their cat has a Macbook Pro.

Do I have the patience and time to sit on hold at international rates so that someone at MTN might eventually answer and take note of the roaming problem? Do I have the patience and time to try and explain to some clueless and selfish web developer that actually I don't care how clever they believe their javascript submit button is, all I care is that their contact form submit button works, like submit buttons have worked for the last ten years?

Can I not escape the international embarrassment of the ZA telecoms market for just a single blessed week without *something* coming over here to haunt me?

On the plus side, my trusty webserver is down the road, and as I type this the connection to it is blindingly fast compared to normal.

One must be thankful for small mercies.

December 15, 2005

Flying Dutchman downgrades to Flying Blue

KLM Royal Dutch Airlines and Air France completed a merger, and what this meant was the combining of the KLM Flying Dutchman loyalty program with Air France Frequence Plus, called Flying Blue. From the marketing material, the program is "the most enriching frequent flyer programme possible". In reality, opportunities to both earn and spend miles have been virtually eliminated by the fine print. Flying Blue is a Flying Turkey.

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